Customer Service Team Leader - Woolwich - 32 Hours

Role Title: Customer Service Assistant

Team: Operations

Department: UK Retail

Reporting Relationship: Shop Manager

Location:

Customer Service Assistants

Who they are:

We bring excitement to life. Our aim is to be a world-class betting and gaming business, trusted by our customers, colleagues and partners. We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and safe, responsible gambling experience. Our Customer Service Assistants are at the core to making this happen.

Our Customer Service Assistants are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets.

What they do:

Our Customer Service Assistants…

• Welcome customers and visitors into the shop.
• Handle cash quickly, accurately and responsibly.
• Floor walk and greet customers.
• Promote products and services.
• Provide a friendly and efficient service so as to encourage repeat business.
• Ensure their shop remains fully compliant to ensure full compliance with all company policies and procedures at all times.

How they do it

Our Customer Service Assistants…

• Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’.
• Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable.
• Have excellent communication and listening skills, which is essential in ensuring a successful shop.
• Treat customers and colleagues with respect.
• Embrace change with curiosity and an eagerness to learn new initiatives and products
• Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience.

If you think you have the skills and behaviours required for this role, then apply for a job with Paddy Power today!