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Hear it from the horse's mouth

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Sole Power, the Paddy Power Betfair talking horse, is here to help. Click on the question you want answered and he’ll give you the lowdown.



Why Paddy Power Betfair?

Why Paddy Power Betfair? Because we’re a big player, with a start-up soul.

Thanks to our merger, we now have two amazing brands, a place in the FTSE 100 and more opportunities around the world than ever before. Yet we haven’t lost our entrpreneurial spirit and we’re constantly creating innovative tech, market leading features and new ideas. The pace of change is exhilarating. And the exposure to senior managers and different working cultures is non-stop.

What’s it like to work here?

“What’s next?” It’s our favourite question. We’re always looking for ways to be better, to be different, to explore new possibilities. When priorities change in a heartbeat, we adapt. When we’re up against it, we pull together as a team. And when we’re solving problems, we come up with bold new ideas.

There’s a real sense of liberation in working for an international company with big business creds, that’s not hemmed in by corporate constraints. With us, you can be yourself, developing your ideas, shaping your own career direction, and even define your own rewards.

What does it take to be successful at Paddy Power Betfair?

The quick thinking, adaptable and tenacious are odds-on favourites for success here at Paddy Power Betfair. If you can dream up bold new ideas and make them happen, you’ll go far. Your future can be what you make it.

Following our values is also a wise move. What are they? A relentless will to win. A low ego. A spirit of collaboration. Integrity. And agility. (I’m particularly good at that one.)

What does diversity mean at Paddy Power Betfair?

Talent doesn’t come from just one stable. We know that diverse teams outperform ones where everyone’s the same. Plus they’re more fun. And more interesting. That’s why we’ve got a whole range of initiatives in place to make sure we have a really inspiring mix of people working at Paddy Power Betfair.

Can I apply for multiple roles?

Here’s a top tip for you: you can apply for any number of roles at once. We’ll automatically attach your application to each position you apply for. And, if our recruitment team feels you’ve got what it takes to make it in another role too, they’ll get in touch to see if you’d like to learn more.

How is my personal information stored?

By submitting an online application, you’re agreeing that your details can be used by us during the recruitment process. If you romp home and get the job, we’ll use your details to form your HR record. If you’re pipped at the post, we’ll keep a hold of your details for up to two years, so we can consider you for other Paddy Power Betfair roles.

Sole Power, why the long face?

It’s an equine thing. I couldn’t be happier. It’s quite a rush working here at Paddy Power Betfair. To have your voice heard across continents. To have development opportunities tailored just for you. And to be part of a FTSE 100 company on a winning streak. It suits me down to the ground.

Can I move from one Paddy Power branch to another?

Yes. People do it all the time. But you have to spend at least six months in a shop – in the same role – before you can apply to work in another. We advertise all our vacancies internally, so you’ll be able to see exactly what’s on offer.

Do I need any specific qualifications or experience?

You need to be up for a challenge, fun, friendly and ready to create a great atmosphere in our shops. For the customer service and retail betting assistant roles, you need to be able to give a brilliant service that brings entertainment to life for our customers. For the management roles, you’ll need some experience of leading a team to deliver brilliant face-to-face service in a busy, fast-moving business, be it in retail or hospitality.

Do I need betting shop experience to apply?

No! Full training is provided at all levels.

What can I do if a role I wanted to apply for has gone?

This can happen occasionally. But do look out for similar roles in your area – we’ve got over 600 shops, so there are lots of opportunities for the quick-thinking and the bold.

When will I know if my application is successful?

We get lots of applications for our positions so it can take a little time to look at them all properly. But we’ll aim to contact you within two weeks of getting your online application.

How long after my interview will I hear if I’ve been successful?

We’ll aim to get back to you as soon as possible after your interview, but please allow up to seven days for an outcome.

Do I need to be good at maths to be successful?

We don’t need you to be Einstein, but you will need to be confident handling cash, and doing speedy mental arithmetic – especially on the busy days when the shop’s choc-a-bloc.

How long is the training to get me up to speed?

You’ll get in-depth training to bring you up to speed throughout your first six months in the business. Of course, after that, you’ll have many training and development opportunities throughout your career with Paddy Power!

How flexible are your hours?

Very flexible!! Our shops are generally open 7 days a week, 364 days a year, so there are quite a lot of options. We always try to balance your needs with the needs of the business.

What are the shift patterns?

We aim to organise shifts four weeks in advance. Rotas are managed at local level by your shop manager, with a mixture of evenings, weekends and opening shifts included. Shift patterns vary in length.

How can I develop my retail career here?

Help make your shop an entertaining place for customers, provide an efficient, friendly service and make sure your store hits its targets and you’ll go far.

We’ll give you all the tools you need to drive your own development – letting you know exactly what experience and skills you need to move to the next level. Our Retail Academy will provide you with great training, with options from e-learning to full Customer Service Diplomas (UK only) to create your own future.

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